Terms and conditions

Terms and conditions

Hay Hutches were invented and designed by horse owners and enthusiasts. We sincerely aim to try to improve your feeding management and help reduce costs and save time. If you have any suggestions or comments, please email us using the link on the Contact page.

Our contact details:

Hay Hutch
East Hill Farm
Heytesbury
Warminster
Wiltshire
BA12 0HR
United Kingdom

Phone: 01985 209027

Email: info@hay-hutch.co.uk

VAT GB 947043419

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and Mastercard credit and debit cards.

Assuming you enter a valid e-mail address, confirmation of your order will be sent automatically. This confirmation e-mail should be adequate for accountancy and VAT purposes. If you require a formal invoice, please let us know.

Shipping And Handling - We will arrange delivery and e-mail the delivery details to you.

Delivery Schedule -

We know you want your Hay-Hutch as quickly as possible and we try very hard to achieve this. We are horse owners, ourselves, and understand your needs.

In the present environment, huge energy and polymer price rises, keeping stock makes no sense. Hay Hutches are literally made to order. But the factory cannot be started up just for us. We have to wait to catch a ride on a bigger order of their other plastic stuff.   

In addition, Hay-Hutches are awkward cargo and to transport them safely and efficiently does take time and organisation.

Our targets are:

UK mainland = Five to fifteen business days for Medium, Small and Mini. Five to twenty one days for Large

UK Highlands = Add five more working days.

Islands, please email us for options.

Tax Charges - 20% VAT is added to all orders. This may be reclaimable by VAT registered businesses. We do not undertake VAT free transactions.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We are keen to see our customers' expectations satisfied. If you experience any problem with your Hay-Hutch or have any queries, please do not hesitate to call us on 01985 840374 or e-mail us at info@hay-hutch.co.uk.

In the unlikely event of a Hay-Hutch failing due to faulty manufacture within two years of delivery, we will be happy to replace it or offer a refund.

Please note that Hay-Hutches have been tried and tested with a variety of horses since 2006. We have never had any injury caused to a horse nor any significant damage to a Hay-Hutch. If, however, you have a horse that is known to paw excessively or has other recognised destructive habits, we recommend that you observe its behaviour for a period when first confronted with a Hay-Hutch.

Hay-Hutches are not recommended for anything other than fodder, e.g. hay or haylage.

This statement is in no way intended to alter or interfere with your statutory rights.

Returns Policy

We offer a 30 day refund/returns policy on all products. To return your product for a refund, please call us or email us at Hay Hutch so that we can arrange this for you. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a copy of your order confirmation email or copy invoice as proof of purchase.

Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund less delivery costs and collection costs will be processed, and a credit will be applied to your credit card or original method of payment.